Refund policy

Refund & Returns Policy

Last updated: 4 August 2026

At AIRBOB, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

1. Cancelling your order

You may cancel your order for a full refund at any time before it has been dispatched.

If your order has already been dispatched, you'll need to follow our returns process below.

2. 30-Day Returns

If you've changed your mind, you may return your AIRBOB within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in resalable condition.

  • It must be returned in its original packaging.

  • All accessories, including the pump, carry bag, straps and any other supplied items, must be included.

  • You must provide proof of purchase.

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.

3. Trying your AIRBOB

You're welcome to inspect and inflate your AIRBOB to ensure everything is as expected.

However, if the product has been used on the water or shows signs of use beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value or, where appropriate, refuse the return.

4. Return Shipping

If you're returning an item because you've changed your mind, you are responsible for the cost of returning it to us.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

If your AIRBOB is faulty, damaged or we have sent the wrong item, we'll cover all reasonable return shipping costs.

5. Faulty or Damaged Products

We take pride in the quality of our products. If your AIRBOB arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

Where appropriate, we'll:

  • Send replacement parts.

  • Replace your AIRBOB.

  • Offer a full refund if the issue cannot be resolved.

Please include your order number along with photos or a description of the issue when contacting us.

6. International Orders

For international orders, customers are responsible for return shipping costs unless the product is faulty or incorrect.

Any import duties, taxes or customs charges paid are non-refundable unless required by law.

7. Pre-Orders

You may cancel your pre-order for a full refund at any time before your order has been dispatched.

Once your pre-order has been dispatched, our standard 30-day returns policy applies.

8. How to Start a Return

To request a return, please contact us at:

Email: team@airbob.co.uk

Please include:

  • Your order number.

  • Your name.

  • The reason for your return.

  • Photos if the item is damaged or faulty.

We'll provide full return instructions and the return address.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.