Shipping Policy

Last updated: 4 August 2026

Thank you for choosing AIRBOB. We aim to process and deliver every order as quickly and efficiently as possible. Please read the information below before placing your order.

Order Processing

Orders are typically dispatched within 1–3 business days of payment being received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches or promotional events, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Delivery Estimates

Estimated delivery times shown on our website or during checkout are provided as a guide only and are not guaranteed.

Delivery times may vary depending on your location, courier availability, customs procedures and other circumstances outside our control.

UK Shipping

We offer delivery throughout the United Kingdom using trusted courier partners.

Shipping costs are calculated during checkout before payment is completed.

Once your order has been dispatched, you'll receive a confirmation email containing tracking information where available.

International Shipping

AIRBOB ships to selected countries worldwide.

International shipping costs are calculated during checkout based on your delivery address.

Customers are responsible for ensuring that AIRBOB products can legally be imported into their destination country.

Import duties, customs charges, local taxes and other government fees may apply depending on your country's regulations. Unless stated otherwise during checkout, these charges are the responsibility of the customer.

Customs & Import Charges

International shipments may be subject to customs inspections and import procedures that are outside our control.

AIRBOB Limited is not responsible for delays caused by customs clearance or local import authorities.

Any customs duties, import taxes or clearance fees are the responsibility of the customer unless otherwise stated.

Tracking Your Order

Where tracking is available, you'll receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we always aim to deliver your order as quickly as possible, delays can occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Customs processing
• Transport disruption
• Industrial action
• Courier delays
• High seasonal demand
• Other unforeseen events

We appreciate your patience if delays occur and will do our best to keep you updated.

Incorrect Shipping Information

Please ensure your delivery address is correct before placing your order.

If an incorrect address has been provided and your order has already been dispatched, we may be unable to amend the delivery address.

If a parcel is returned to us because an incorrect address was supplied or delivery was unsuccessful, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the product where possible.

If you believe your parcel has been lost, please contact us as soon as possible. We'll work with the courier to investigate and resolve the issue.

Risk of Loss

Responsibility for your AIRBOB passes to you once your order has been successfully delivered to the delivery address provided during checkout.

Pre-Orders

If you've placed a pre-order, any estimated shipping date provided at the time of purchase is an estimate only.

While we make every effort to dispatch pre-orders within the expected timeframe, manufacturing schedules, freight, customs clearance and other factors may occasionally result in delays.

If there is a significant delay, we'll keep you updated by email.

Multiple Items

Where possible, orders will be shipped together.

If your order contains multiple products that become available at different times, we may dispatch them separately at no additional cost to you.

Contact Us

If you have any questions about shipping or your order, please contact us.

AIRBOB Limited

7 Victoria Road
Cowes
England
PO31 7JG

Company Number: 16143943

Email: team@airbob.co.uk